We are currently experiencing a high volume of orders and are working quickly to process these; while ensuring we are keeping our staff safe with social distancing measures. We thank you for your understanding.
Extended Returns Period
We have extended our returns policy to 15 January 2021 for any items (this includes sale and promotional items) bought between 1 December – 24 December 2020 from steamerystockholm.com and steamery.co.uk.
The general terms & conditions apply when you as a consumer (the “Customer”) place an order via www.steamerystockholm.com (the “Website”) or make a purchase at the concept store on Sankt Paulsgatan 22B, or during a popup event hosted by Steamery.
Once Steamery has received an order, an electronic confirmation will be sent to the Customer’s e-mail address, as confirmation of the purchase.
It is important that the Customer enters the correct e-mail address when placing an order.
We recommend saving this e-mail since the order confirmation (receipt) also serves as an of proof of the purchase.
Payment, Prices & Fees
The prices are presented in either SEK, DKK, EUR, USD, GBP or CHF.
The price of the products is the total price (excluding potential import and custom fees). Steamery offers free global shipping over 50 EUR. Please note that free shipping does not apply for companies.
Steamery accepts most major credit- and debit cards (e.g. Visa, MasterCard and American Express). If the payment is not confirmed, the order will not get processed.
Also, where available, Steamery collaborates with KLARNA Checkout.
All prices shown on the Website are including VAT, in accordance with the applicable legislation.
Please note that in case of an order shipped to a delivery address outside the EU, the Customer may be subject to import duties and taxes, which are collected when the shipment reaches the delivery address. The Customer will be responsible for payment of such import duties and taxes.
It should be noted that Steamery has no control over these charges and, since these charges differ between countries, Steamery cannot predict their amount. Steamery advises the Customer to contact the local customs office for further information.
Steamery ships worldwide. Deliveries are made in cooperation with the postal services and their partners. Standard delivery time is estimated to 3-5 business days within the EU. Standard delivery time is estimated to 5-7 business days worldwide. Steamery offers free shipping on orders over 50 €/ 40 £ within the EU for the exception of Cyprus, Malta and Gibraltar. If you cannot find your desired destination country in the shipping list, please contact the Steamery customer support at email@example.com
In case the Customer feels the delivery is delayed in such a way that they no longer wish to fulfill the purchase, it is the Customer’s responsibility to cancel the order. In case the order has been dispatched, the Customer is required to receive the order. Cancellation is not valid until the Customer has received confirmation from Steamery either by e-mail or telephone.
If a product has been discontinued, Steamery has the right to cancel the purchase and refund the paid amount to the Customer. Steamery will notify the customer if a replacement or equivalent product is available.