Free next working day delivery over £40 14-day return policy Up to 2 years' warranty

Frequently asked questions

We've compiled a comprehensive list of questions based on our customers' inquiries to ensure you have the support you need. If you can't find what you're looking for, don't hesitate to reach out to our dedicated customer support team at [email protected].

Can I steam Bedlinen?

Yes, you can steam your bedlinen.
You can use your steamer on your bedlinen while they are lying on the bed/mattress; no worries! The same goes for pillows and covers. So, you can either steam your sheets separately or after you make the bed and everything is lying in place.

Do I need to descale Cirrus X or Cirrus 3?

No, we do not recommend descaling any of these models. Both Cirrus X Handheld Steamer and Cirrus 3 Iron steamer are equipped with so called limescale traps that minimize the risk of limescale clogging the steamers. Therefore, it is no need to descale neither of them. If you live in an area with hard water, we always recommend using filtered or distilled water to any of our steamers to prolong their lifetime.

How to descale Cirrus 1 and Cirrus 2 handheld steamers?

Limescale within the steamer can prevent the water to travel through the steamer and no steam will be produced. Therefore, it is very important to maintain your steamer and take good care of it.

The absolute best thing you can do for your steamer is to use clean and soft water from the start. This will radically prolong the lifetime of your steamer and improve the longterm performance of the product. Please note that this is relevant for both Cirrus 1 and Cirrus 2 even though Cirrus 2 has coating on the inside that makes it better equipped to resist limescale.

If you experience trouble with your steamer, we recommend that you descale your steamer using white vinegar since it's gentle towards the steamer and an effective way to get rid of limescale. Use white vinegar with at least 12% acetic acid. Do not use a descaler since this might harm the steamer from the inside and generate strong acids that are no good to inhale.

Below you will find a five-step guide on how to descale your steamer with vinegar:
  1. Drop 1 cl of vinegar (at least 12%) in the water tank.
  2. Fill the rest of the tank with water.
  3. Steam until the tank is empty (not on clothes since it might stain). Some brown-ish chalk residues will come out of the holes in the mouthpiece that will have a quite unpleasant smell. Please keep the steam head over a sink to prevent getting stains on any furniture's.
  4. Fill the tank again with fresh water only (no vinegar this time) and steam until the tank is empty again to get all the residues out of the steamer (please note to not steam on clothes still)
  5. Done! You can go back to using your steamer as per usual.

You might need to this more than once. When there are no more limescale residues coming out the holes the steamer is clean, and you are good to go!

What is the difference between Pilo 1 and Pilo 2 fabric shaver?

Our first debobbler, Pilo 1, is a terrific garment care tool; it gets the job done. Pilo 2 does it even better – faster, safer, smoother and with a unique and more user-friendly experience. Our new fabric shaver is not only a design product; it is also refined in every aspect.

Pilo 2 features:
  • 6 razor blades (Pilo 1 has 3)
  • Stands up in two positions
  • Charges twice as fast: 2,5 h
  • Operation time is twice as long: 2 h
  • Use while charging
  • A larger shaving area
  • Much bigger waste container – no need to empty as often
  • Easier and faster cleaning

My debobbler stopped working – what to do?

Trouble with your fabric shaver? Don't worry; you can do a couple of things yourself to troubleshoot both Pilo 1 and Pilo 2 fabric shaver. If the problem remains after checking these things, don't hesitate to contact our customer support and we will help you further.

Pilo 1
A widespread issue with the Pilo is when lint gets stuck under the razor blades. If the Pilo isn't adequately cleaned, the leftover fuzz can prevent the device from working.

You can solve this by opening the Pilo Fabric Shaver using the following steps:
  • Unscrew the plastic shield ring from the device
  • Use the brush stick to remove fuzz
  • Remove the metallic perforated mouthpiece by unscrewing it carefully. Be careful; the blades underneath are sharp
  • To clean out excessive fuzz around the rotor, use the end of the brush stick to remove the blade unit and push it straight upward
  • Double check that there are no threads or leftover fuzz twirled around the rotor pin
  • Also, clean the actual blades. Use the brush and/or blow away the fuzz

When the built-in battery is drained, the Pilo needs charging for at least 5 hours. Use the included cord and plug it into the USB port on a computer, or use an adapter (the kind that usually comes with a smartphone) in a power socket. Would you please let the Pilo charge for a minimum of five hours between usage? A red diode lights up during charging, and switch to green when fully charged. Ensure that the green light is visible (if not, the Pilo or the cord may be broken).

Check that the cord is intact and fits the power outlet properly. Please see if the port is aligned with the plastic of the device.

Pilo 2
Make sure to empty the fabric shaver successively as you use it – if there is a lot of lint and pilling, this quickly gathers in between the metal protection cover and the razor blades. Meaning the blades will only shove the lint around and around and not be able to fit new lint. This will make the fabric shaver seem inefficient, not removing lint.

Remove the razor blades from the metal protection cover and clean both the blades and the cover thoroughly.

Make sure to assemble the product correctly and in the suggested order. First, attach the razorblades inside the metal protection cover – razor blades facing down. Then make sure the razorblade unit and the rotation pin fit properly. Double-check that the rotor pin is straight and does not look skew. If the Pilo is not assembled in the recommended order, it might not work as efficiently as supposed to.

Twist the cover and body of the Pilo 2 in opposite directions to make sure both parts interlocks. You will hear a clicking sound. Make sure the two dots are aligned at the back of the product. Then you will know the Pilo 2 is correctly assembled.

When the built-in battery is drained, the Pilo 2 fabric shaver needs charging for at least 2.5 hours. Use the included cord and plug it into the USB port on a computer or use an adapter (the kind that usually comes with a smartphone) in a power socket. Would you please let the Pilo charge for a minimum of 2.5 hours between usage? A pulsing white diode lights up during charging and is consistent when fully charged. Ensure that the white light is visible (if not, the Pilo 2 or the cord may be broken).

Check that the cord is intact and fits the power outlet properly.

What fabrics can I use the Pilo 1 and Pilo 2 debobblers on?

You can use Pilo 1 and Pilo 2 fabric shaver on all kinds of fabrics, home textiles and furniture like cushions, armrests, and blankets. The debobblers are made to remove pills on both synthetic and natural fabrics, synthetics pills are much harder to remove with a satisfying result. The fabric shavers will draw in the fabric and cut off the pills. They are both effective and gentle.

But always be careful and increase the pressure gradually. By gently trying a small part of the fabric you will easily find out if the material is on the too delicate side or not. Keep in mind, in our opinion no materials are too delicate for our product. A small dose of common sense will take you far – a heavy rug may be too much even for our shavers.

Always let the garment lay on a flat, steady surface when removing pilling and lint with our debobblers. Be careful and pay extra attention around buttons, zippers, embroideries, and loose threads to avoid damaging the garment.

My Cirrus 3 Iron steamer is making a strange noise – what can I do?

When Cirrus 3 makes this clicking sound (almost like a small helicopter), it is most likely because the pump cannot fetch water the way it’s supposed to. The problem is quickly dealt with in most cases, and it only takes a couple of minutes.

Please follow these steps:
  1. Fill your steamers’ water tank with water, connect it to a power outlet and switch it on.
  2. Insert the water tank into the steamer, keep it upright and press the steam button.
  3. Keep pressing the steam button continuously while you REMOVE the water tank, but please keep the steam button pressed.
  4. Let 10 seconds pass and keep the steam button pressed.
  5. Re-insert the water tank again and keep pressing the button. The sound may change now, still clicking, but faster.
  6. Keep the button pressed and wait for another 30 seconds.

When carried out, the sound/noise should go from clicking to even faster clicking, eventually fading, and then you should hear that the steamer starts to create consistent and regular steam again. You have now manually restarted your steamer.

Here's a link to a video tutorial on how to perform these steps as well:

What type of water can I use in my Steamery garment steamers?

It might seem unnecessary to buy specific water for a steamer; however, the wrong kind may actually be harmful. We carry our own Steam Water, a distilled variant suitable for all our steamers. You may also use battery water (deionized water) or filtered bottled water (meant for drinking), both easy to find.

We bring this up, and even sell water, because if you use your steamer in an area with "hard water" and use tap water in the steamer, it might get compromised. If you live in an area with soft water, there are no worries using tap water for the steamer. We vouch for you to find out what kind of quality the water has in the area you live to ensure it will not harm the steamer.

We also recommend distilled water as a safety measure since the quality of water can differ a lot between regions. If you only have access to hard water in the tap, a good idea would be to invest in getting distilled-or battery water. Otherwise, you may also risk having chalk stains and residues ending up on your clothes and sooner or later the steamer might even break completely.

If you have used hard water/calcareous water, you need to descale your steamer now and then. Please check out our descaling guides for further information regarding this.

How to make a Claim?

Even though we make meticulous controls of our products, it is still possible that, in rare cases, they are faulty. If you discover that your product has a manufacturing or material fault, please contact us.

We handle every case individually. During the warranty period, you have the right to make a complaint about manufacturing, or material faults, or faults that have been detected after normal use. If the fault is caused by ungentle usage, you don’t have the right to make a claim.
  • Send us an e-mail where you shortly describe the damage and how it occurred
  • Take images and/or record a short video clip showing the damage/problem
  • Send everything including your order number (it begins with STEAM-xxxx) to [email protected]
  • Remember to attach the images in a format of ZIP or JPEG. Please name the e-mail “Claim”

If you require any other information, please don’t hesitate to contact us at [email protected]

How to Make a Return/Exchange?

Steamery does not offer free returns, the customer will have to cover the return costs. If an item is damaged during transport, Steamery should be contacted within 14 days for information about an exchange.

Please note: If you have purchased a Steamery product elsewhere than our website, you have to contact the retailer directly.
  • Please e-mail us at [email protected] and let us know you want to return or exchange your product
  • Add your order number (begins with STEAM-xxxx). Name the e-mail “Return”, or “Exchange”
  • We will get back to you as soon as possible with further instructions on how to proceed with your return or exchange

What fabrics can I steam at home with a clothes steamer?

With our steamers, you can steam almost any fabric. All of our steamers are very gentle, and some of them come with a clothing brush you can attach to the mouthpiece when you wish to steam more delicate fabrics.

Cirrus 3 Iron Steamer is also very gentle and can be used on all sorts of fabrics, even if the front plate is heated (unlike our other handheld models).

It would be easier to say what not to steam. We do not recommend steaming leather, suede, PU leather, or any fake leather. Anything that does not withstand water is always good to avoid steaming or steam from a distance. We do not recommend steaming leather, suede, PU leather, or any fake leather.

You can use your steamer on all other materials, but please note that we recommend that you are careful with sheer and delicate fabrics. Imagine that you want the same result as if you were to put your garment hanging in the bathroom while taking a hot shower – that’s an excellent way to go for sheer fabrics that you feel uncertain about steaming. We suggest that whenever you feel unsure how the fabric will react to the steam, please start by steaming from a distance on a less notable spot of the garment and see how it reacts.

You can also use the steamer on upholstery, sofas, cushions, tile, blankets, bed linen and pillows. You can have a go with your steamer in your entire home!

How long is the warranty on my clothes steamer or fabric shaver?

Steamery voluntarily provides a 1-year manufacturer's warranty (the "Warranty") for each product sold via the Website, the concept store, and popups. The warranty is in addition to, and not instead of, rights provided by consumer law. Consumers have the right to choose whether to claim service under the warranty or their consumer law. Please get in touch with the local consumer organization for further information about consumer law.

During the warranty period, you have the right to make a complaint about manufacturing, material faults, or faults that have been detected after everyday use. If the fault is caused by ungentle usage, you don't have the right to make a claim. We handle every case individually.

What are the differences between the handheld steamers?

Let’s start with our two previous models; Cirrus 1 and Cirrus 2 handheld steamers. Both models have pretty much the same essential functions. However, Cirrus 2 is further developed, both regarding design and the fact that we have added a coating on the inside of the steamer to withstand limescale build up better. Cirrus 2 has a mouthpiece in stainless steel to create better friction between the steamer and the fabric.

Cirrus X Handheld Steamer is a regular handheld steamer, and just like Cirrus 2 handheld steamer it is equipped with a stainless-steel front plate. These surfaces are not heated and will not achieve that same ironing effect compared to Cirrus 3.

Note that the front plates get hot due to hot steam coming out of the steam holes, but there’s no built-in heat function for neither Cirrus 1, 2 or X.

In comparison, Cirrus 3 has features that make it a hybrid between a steamer and iron. This steamer has a mouthpiece consisting of an ironing plate that heats up to the equivalent of the first heat level on a traditional iron.

Cirrus 3 can be stored in a standing position, whilst Cirrus X has a hanging loop at the end of the handle for easy storage. Cirrus 1 and Cirrus 2 cannot stand up nor has a hanging loop.

Cirrus 3 has an automatic power-off function and will automatically turn itself off after 30 minutes of inactivity. It also has an on/off switch in addition to the steam button, meaning it can always stay plugged in for easier use. Cirrus 1 and 2 must be unplugged after use and has no on/off control. Cirrus X must be turned off on the on/off button or unplugged.

Cirrus X Handheld Steamer produces more steam per minute compared to Cirrus 1, Cirrus 2 and Cirrus 3. Cirrus X handheld steamer is also upgraded with a translucent water tank compared to the other models, which makes it possible to see the water level while steaming.

You can use all steamers for the same type of garments and textiles as they are very gentle. Please note if you wish to steam something delicate, start by steaming with some distance to the fabric to see how it reacts. You can use all models continuously for about 30 minutes, then we recommend letting them cool down.

In summary, Cirrus 2 Handheld Steamer is a user-friendly and powerful handheld steamer, while Cirrus 3 Iron Steamer offers more in terms of its unique design and ironing ability. Cirrus X Handheld Steamer offers a nice midway point if you are looking for a classic handheld steamer with an elevated design.

Steamery UK shipping policy

We offer Free Next Day delivery on orders of £40 and over across UK Mainland (exclusions apply) placed before 4PM, Monday to Friday. Orders received after 4PM Monday to Friday, or at the weekend will be processed and dispatched the following working day. All orders with a value of £39.99 and under will be charged at £5.99.

Saturday delivery, if you order by 4PM on Friday Sunday delivery, if you order by 12PM on Saturday

Please expect delays to deliveries during peak times, such as Black Friday, Christmas, or any sale period. Also, please note that deliveries on 30-31 December and 1 January are not guaranteed.

Standard delivery to The Highlands & Islands, Northern Ireland, Isle of Wight and Isle of Man is currently charged at £6.99, regardless of the order value. Unfortunately, our Free Next Working Day and weekend delivery services are not currently available for these areas.

The Highlands and Islands postcodes are as follows: AB31, AB33-38, AB45, AB52-56, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Unfortunately, we cannot deliver to the Channel Islands.

What are the differences between the vertical steamers?

An upright steamer, also called a standing steamer or a vertical steamer, is a great investment if you have a closet full of steam-friendly garments like dresses, blouses, and shirts. Vertical steamers are equipped with larger water tanks and release continuous steam. One of the main benefits is that you can steam many more garments without having to pause to refill the steamer with more water.

For the ones steaming a lot at home, we recommend the Cumulus home steamer. The steam quality is better compared to a small hand steamer, and it is more effective. It also comes with an anti-slip hanger, making it the perfect detail for the bedroom or walk-in closet. Apart from the hanger, the steamer also includes a heat protection glove, a great tool to use while steaming, and a fabric brush to attach to the mouthpiece. The brush creates some distance between the steamer and the fabric, and we recommend using this while steaming delicate fabrics.

Cumulus could be used in two different steam modes. One mode is accustomed to sensitive fabrics, and the other should be used on sturdy fabrics. Cumulus will heat up within 40 seconds. The handle underneath the mouthpiece is very lightweight for comfort and heat resistance.

The water tank fits 1,8 liters of water, providing a steady flow of steam for about an hour. The steam pressure of our upright standing steamer is more even and powerful than our handheld steamers.

Cumulus is developed to be a home steamer while Stratus professional steamer is developed with professionals in mind. It is made to be used frequently for people steaming on a daily basis. Customers who usually prefer the professional steamer are shop owners that steam a lot of clothes in-store, stylists, hotels, during fashion shows, etc. Stratus is our most powerful steamer.

This steamer has a mouthpiece made of nylon blend plastic, a very enduring material. The handle beneath the mouthpiece is heat resistant so that users won't have to worry about burning their hands. Even the boiler inside the steamer is made to tolerate frequent usage, and it's made of solid brass. Brass makes the steamer last longer and reduces the risk of overheating. The steaming temperature reaches 99°C, and the steamer heats up in a minute. The steamer can be used for up to two hours.

The water tank holds 3,2 liters of water and is thereby the most prominent water tank we have for our steamers. Stratus, just like Cumulus, has two settings regarding steam mode. We recommend using the included fabric brush that is easily attached to the steam head if steaming delicate fabrics. With the included crease clamp, you can easily create press-folded pants with the Stratus while the garment is hanging. It has four steady wheels that make it easy to move around and the same heat protection glove is included as with the Cumulus home steamer.

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